Empty Can??

Have you experienced opening a canned good, and found that there was nothing inside? What did you do then?

I just experienced one. What I did, I searched the internet for the customer help desk of the company who made the product. Luckily, I found it and sent a letter through email. I wrote:

Good day! 

My name is Nelson and I’m a loyal customer of San Miguel/purefoods products even here in the UAE. I recently purchased a can of Purefoods Vienna Sausage (140g), but to my dismay, when I opened the can, there were no sausages inside – only water! 

Of course I cannot return it to the grocery shop coz it’s not their fault, especially since I bought an unopened can. I took a picture of the can, but of course I know it’s difficult to claim that it’s empty when somebody can just take out the sausages and take picture of an empty can. 

I am writing not because I wanted to claim anything. I just wanted to remind you guys that you need to check on your quality control because this incident can also be happening to your other customers, and they are just not reporting. Please look into your packaging processes and check if something is being mislooked. 

Thank you and I hope that I get my money’s worth next time I buy products from your company. More power.

 

Nelson Bautista

Abu Dhabi UAE

 The company immediately answered the following day. Their reply says:

Dear Sir:

Greetings from San Miguel Corporation!

We highly appreciate your feedback regarding our products/services. We have noted all information you have initially given us regarding your concern. Also, we already forwarded your concern to the Quality Assurance team of Purefoods Hormel Co.

Should you have other concerns, please let us know. We will be glad to assist you.

Sincerely,

Julie Ann Estalilla
San Miguel Customer Care Center
Tel. (632) 632-2000
Fax (632) 632-3299 Mailbox No. 2005